Customer Service & Production Support Specialist

Schedule & Compensation:

• Monday–Friday, approximately 8:00 AM–4:30 PM

• Some flexibility in hours available.

• $22–$25/hour, depending on experience.

Training:

• Initial 1–3 weeks of training in New York.

• Approximately one additional week of training after 90 days.

• Additional equipment, fabrication, and process training will be provided as required.

Position Summary:

We are seeking a dependable and organized Customer Service & Production Support Specialist to support our Sales, Engineering, Production, and Purchasing teams.

This is a hybrid office and manufacturing role combining customer service, order coordination, purchasing support, and hands-on fabrication and assembly work.

Responsibilities:

Customer Service & Order Coordination

• Receive, enter, and maintain customer orders and approved order changes.

• Respond to customer emails and phone inquiries regarding order status, lead times, delivery dates, and other requests.

• Coordinate RFQs, drawings, specifications, and customer requirements with Sales, Engineering, and Production.

• Communicate with Production regarding priorities, scheduling, order status, and anticipated completion dates.

• Escalate customer concerns, quality issues, conflicting priorities, or potential delivery delays when necessary.

Purchasing & Administrative Support

• Assist with purchasing, purchase orders, vendor communication, inventory replenishment, and follow-up on open orders.

• Maintain accurate customer, purchasing, production, and administrative records.

Production & Fabrication Support

• Perform assembly and light fabrication work according to work instructions, prints, drawings, specifications, and quality requirements.

• Read and interpret basic prints, work orders, measurements, and production documentation.

• Use calipers and other basic measuring or inspection tools to verify product requirements.

• Operate assigned production machinery and equipment after completing required training.

• Perform soldering or related fabrication processes after training and qualification.

• Inspect, clean, prepare, and handle parts and materials as required.

• Maintain an organized and safe work area while following applicable quality and safety procedures.

• Move between office and production responsibilities as workload and business needs require.

Qualifications:

• Previous experience in customer service, manufacturing, fabrication, assembly, purchasing, or order coordination preferred.

• Hands-on fabrication or manufacturing experience strongly preferred.

• Ability to read basic prints, drawings, work orders, and written specifications.

• Experience using hand tools, measuring tools, production equipment, or soldering equipment is a plus.

• Strong communication, organization, accuracy, and attention to detail.

• Comfortable working directly with customers as well as Sales, Engineering, Production, and management.

• Working knowledge of Microsoft Outlook, Word, and Excel.

• ERP/MRP or manufacturing system experience is a plus.

• High school diploma or equivalent required.

• Must be comfortable working in both an office and active manufacturing environment.

This position is best suited for someone who is comfortable working with customers at a desk one part of the day and supporting fabrication or production on the shop floor the next.