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Job ID: 

428

Member Services Representative

Temp-To-Hire

Administrative

$18-$21/hr DOE

Middlebury, CT, USA

January 22, 2025

About the Role

Requirements

Jaci Carroll Staffing is seeking a Member Services Representative for a local, well established federal credit union. This is a full time, contract-hire position with hours being Monday-Friday 8am-5pm; occasional overtime on Thursday evenings until 7pm is expected once training is completed. Pay will be $18-$21/hr depending on prior experience.

 

The Member Services Representative will be responsible for assisting members with financial transactions such as: helping members with questions and/or problems with their account, opening and closing accounts, processing member transactions and providing general information to members on the credit union’s products and services.


Essential Duties and Responsibilities:

  • Receive and process new member accounts. Make necessary changes to accounts such as changes in name and/or addresses, etc.

  • Assist members with account transactions, including transfers, certificates and IRA accounts. Establish EFT transactions and setup payroll deduction requests.

  • Provide basic information on Credit Union services or policy, such as eligibility for membership, types of accounts, location, office hours, current dividend rates, etc.

  • Provide members with account status, including balances and loan payoff amounts. Process member withdrawal requests.

  • File membership cards.

  • Verify and prepare cash and check deposits.

  • Assist members with account discrepancies and issues. Answer questions regarding statements and make corrections and/or process refunds with approval. Answer member’s questions and inquiries about specific ATM/account transactions. Research and resolve problems with denials or chargebacks under supervision.

  • Enter transactions for the collections department.

  • Mail checks and receipts to members as indicated by policy and procedure.

  • Provide backup to receptionist as needed during breaks and absences.

  • Examine checks for endorsements and negotiability.

  • Process and post daily loan payments and share deposits form members, mail and night depository.

  • Order and process debit cards and perform all maintenance for these card accounts within system.

  • Verify and post deposits from ATM machines ensuring accuracy. Assist in the daily balancing of the ATM.

  • Verify and post mobile deposits.

  • Process member check orders, transmit check orders to vendor.

  • Balance teller drawer at end of day.

  • Maintain a professional and friendly attitude with all individuals, including fellow employees, members, management staff, board members and outside vendors.

  • Maintain strict adherence to established security and robbery procedures.

  • Assist the VP of Member Experience as needed and directed.

 

Requirements:

  • High school diploma or GED equivalent.

  • Prior banking or federal credit union experience is preferred. Prior experience in a customer facing role required.

  • Must have proficient administrative skills, such as entering data efficiently and correctly and utilizing Microsoft Office Suite

  • Must be able to handle confidential and sensitive information.

About the Company

CONTACT US

Or, contact us here:

Thanks for submitting!

751 Straits Turnpike #3000, Middlebury, CT

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1009 East Main Street,

Torrington, CT, 06790

jobs@jacicarroll.com

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(203) 574-4838 - Waterbury Office

(860) 496-0075 - Torrington Office

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Over the phone or online

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© 2024 by Jaci Carroll Staffing Services, Inc

SITE DESIGNED & OPTIMIZED BY ROBERT GENOVA WEB DESIGN

jobs@jacicarroll.com   |    751 Straits Turnpike #3000, Middlebury, CT 06762

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