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Job ID: 


Manufacturing Customer Service


Customer Service

$22-$25/hr DOE

Thomaston, CT, USA

October 6, 2022

About the Role

Customer Service


Jaci Carroll Staffing is currently seeking a Customer Service Representative for a large manufacturer in the Greater Waterbury area. This is a full time, contract to hire position with a full benefit package available at date of permanent hire. Pay will be between $22-$25/hr depending on prior experience. The Customer Service Representative will be responsible for acting as a liaison between the customer and company, ensuring high customer service satisfaction.


  • Accurately enter and maintain sales orders, order amendments, and cross reference information using SAP/Syspro software in an ISO 9000 environment.

  • Communicate to customers and internal personnel in a timely, clear, efficient and appropriate method regarding all aspects of sales demand including delivery status, production schedules, lead times, revisions, delivery requirements, shipments, and OTIF calculations.

  • Provide appropriate information to facilitate quotations for sales inquiries for both potential and existing customers.

  • Assist new product development & sales with communication to customer regarding changes/planning and missing info as necessary.

  • Develop forecasts with customers, sales, and planning to ensure good customer service and maximize production capacities.

  • Maintain Forecast systematically as per customers Contract & SLA.

  • Monitor pricing in SAP/Syspro system to match customer PO, report discrepancy & request updates as necessary, maintain orders updated with most current pricing published.

  • Engage with other departments in the company to ensure invoicing of customer for various charges and to support customer requests

  • Enter material returns related to customers approved quality rejection. Participate in trainings, development of root cause, corrective/preventative actions as required to eliminate future occurrences.

  • Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal departments to achieve customer needs

  • Work to achieve maximum efficiency in a team environment and support peers when needed.

  • Coordinate closely with the Shipping team to execute on time shipment of customer orders.

  • Assist Shipping with customer portals used for data entry and order processing.

  • Perform other related functions as assigned

A Bachelor's degree or one to three year' related work experience and/or training is required. Previous work experience with direct customers is preferred. Please submit a resume for immediate consideration.

About the Company

Jaci Carroll Staffing: Providing short term & long term positions to thousands in the Waterbury and Torrington areas since 1976.

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