About the Role
Jaci Carroll Staffing is currently seeking a Customer Service Representative for a large manufacturer in the Greater Waterbury area. This is a full time, contract to hire position with a full benefit package available at date of permanent hire. Pay will be between $22-$25/hr depending on prior experience. The Customer Service Representative will be responsible for acting as a liaison between the customer and company, ensuring high customer service satisfaction.
Accurately enter and maintain sales orders, order amendments, and cross reference information using SAP/Syspro software in an ISO 9000 environment.
Communicate to customers and internal personnel in a timely, clear, efficient and appropriate method regarding all aspects of sales demand including delivery status, production schedules, lead times, revisions, delivery requirements, shipments, and OTIF calculations.
Provide appropriate information to facilitate quotations for sales inquiries for both potential and existing customers.
Assist new product development & sales with communication to customer regarding changes/planning and missing info as necessary.
Develop forecasts with customers, sales, and planning to ensure good customer service and maximize production capacities.
Maintain Forecast systematically as per customers Contract & SLA.
Monitor pricing in SAP/Syspro system to match customer PO, report discrepancy & request updates as necessary, maintain orders updated with most current pricing published.
Engage with other departments in the company to ensure invoicing of customer for various charges and to support customer requests
Enter material returns related to customers approved quality rejection. Participate in trainings, development of root cause, corrective/preventative actions as required to eliminate future occurrences.
Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal departments to achieve customer needs
Work to achieve maximum efficiency in a team environment and support peers when needed.
Coordinate closely with the Shipping team to execute on time shipment of customer orders.
Assist Shipping with customer portals used for data entry and order processing.
Perform other related functions as assigned
A Bachelor's degree or one to three year' related work experience and/or training is required. Previous work experience with direct customers is preferred. Please submit a resume for immediate consideration.
About the Company
Jaci Carroll Staffing: Providing short term & long term positions to thousands in the Waterbury and Torrington areas since 1976.